Suprabets Casino - プレイヤーのアカウントは説明もなくブロックされました。

In April of this year, 2023, I created an account at Suprabet where I made three deposits of $100, $150, and $100. I have attached the Skrill operation numbers 4756571996, 4758145389, and 4758196888 for all payments made to Lima Invest Limited (owners of Suprabet). My account was blocked by the casino on May 4th, 2023. Despite numerous attempts to reach out to the casino via email to understand the status of my account, I've received no response, only the glaring fact that they've locked me out of my account. What I'm asking for is the return of my deposits without any profits. I believe this is a fair request and it won't harm anyone. Should the casino decide to keep my deposits, it would be seen as theft since Suprabet decided to simply confiscate the deposits. I kindly request that Casino Guru looks into this matter and gets to the bottom of this situation. I am only asking for what's fair. Thank you!

En abril de este año 2023 me cree una cuenta en suprabet lo cual hice tres de depósitos de 100, 150 y 100 dólares los cuales adjunto con numero de operación de skrill 4756571996, 4758145389 y 4758196888 todos a Lima Invest Limited (propietarios de suprabet), mi cuenta fue bloqueada por el casino el día 04.05.2023 por el cual hice varios intentos de hablar al casino en el correo y enviar cual es la situación de mi cuenta sin ninguna respuesta solo atinaron a bloquear mi cuenta, lo que pido es que me devuelvan solo los depósitos realizados sin las ganancias creo que es lo mas justo para mi y no perjudicar a nadie ya que si el casino se queda con los depósitos eso se tomaría como una robo ya que el casino suprabet se queda con tus depósitos incluso quisiera que por favor casino guru vea este caso y llegue al fondo de esta situación solo estoy pidiendo algo justo gracias!

Dear ANNY200021,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Suprabets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I'm just asking for my money back, I'm not looking for anything else to get my deposits back. Please can you help me with that issue, I didn't use any bonus and my account is verified, please help!

solo pido que me devuelvan el dinero no estoy buscando otra cosa que me devuelvan mis depósitos por favor pueden ayudarme con ese tema, no use ningún bono y mi cuenta esta verificada por favor ayuda!

I am sorry but we ask these questions to determine if we can help you or not. I kindly ask you to cooperate in responding to my questions going forward.

I'll await for your reply.

They were sports bets, and as I was saying, I don't need the winnings, just my deposits, and I think it's fair to return my deposits, otherwise Suprabet would be acting badly by not returning the deposits, which are my money. I'm just asking for that, please!

Fueron apuestas deportivas, y como le iba diciendo no necesito las ganancias solo mis depósitos y creo que es lo más justo devolver mis depósitos ya que sino suprabet estaría actuando mal al no devolver los depósitos que viene a ser mi dinero, solo pido eso porfavor!

I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes, but I don't want to review sports betting, it's just about recovering the money I deposit, suprabet is keeping my deposits and that is wrong, just ask suprabet for an explanation and I want to know what their release is, nothing more.

Si pero no quiero revisar las apuestas deportivas se trata de solo recuperar el dinero que deposite, suprabet se está quedando con mis depósitos y eso está mal solo pida una explicación a suprabet y quiero saber cuál es su descargo nada más.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We can't ask the casino to return your deposits, because we are not in a position to argue you are eligible for them. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.

I'll send you our recommendation for websites that deal with sports-betting-related complaints after this complaint is closed. Hopefully they'll be of more help.