Suprabets Casino - プレーヤーはベッティング プラットフォームからブロックされました。

I've been blocked from the betting house Suprabets without any prior notice, and they simply kept my funds

me han bloqueado de la casa de apuestas suprabets sin aviso previo ni nada, únicamente se quedaron con mis fondos

Dear Andresguerran,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Could you kindly advise what types of games you played? Was it slots, live casino games, or sports betting?

Have you received any email from the casino regarding your account closure?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Andresguerran,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.