Suprabets Casino - 規約違反の疑いにより、プレイヤーのアカウントはロックされました。

Hello.

I just wanted to say my story regarding this scam casino.

This is my first, only account either me or people I know have on this casino, never played here before. Deposited 300€ via Skrill, got lucky with some bets, account was fully verified and when I tried to withdraw first 200€ my account got locked with this message:

"Dear player,

Your account has been flagged for violating our terms and conditions point 11.5 .

In accordance with our terms we will close your account.

Thank you for understanding

Yours sincerely,

SB team

I got accused of suspicious activity and breaching some terms regarding something like fraud. The only fraud here is Suprabet casino who does not pay winners and I advise all players to skip this shady casino. I want to try to get my funds if possible via help of CasinoGuru

Dear HairyMidget,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear HairyMidget,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have opened the account 15 days ago, got blocked within few days, after 900€ winnings and a request of withdrawal. I have never used any kind of bonus, and I think you should not grade these scammers as a high rated casino! Account was fully verified

Thank you, HairyMidget, for your reply. What type of games have you been participating in—live casino games, slots, or sports betting, please?

Dear HairyMidget,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sports betting mainly was the category I used, but also some casino games

Thank you, HairyMidget, for your response. Unfortunately, since you have clarified that the issue pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.