Suprabets Casino - 700 ユーロのデポジットを持つプレーヤーのアカウントは Suprabet によってブロックされました。

Suprabet locked my account with 700 euros deposit.

Anybody can help me?

Dear ognjenskrobic,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you received any notification from the casino as to why your account has been blocked? Is this lock temporary or permanent?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ognjenskrobic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.