Sushi Casino - プレイヤーの撤退が遅れています。

The casino is lying and cheating shamelessly. First, I went through the verification process, and it was confirmed twice—after explicit inquiry—that my account was verified. Now, the casino has canceled my withdrawals without reason and is requesting additional selfies, which I have already sent. However, the casino has not verified them.

There was no explanation as to why the verification, which was confirmed twice, has now been revoked with flimsy excuses. As you can see from the screenshots, the casino provides nothing but lies and baseless arguments in the chat, clearly aiming to find any excuse to deny the payout of my funds.

Please, dear Casinogru team, help me—because otherwise these fraudsters will continue their scheme and scam hundreds of other players.

Dear MaxbetHunter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

If you have been asked for a selfie as additional verification, which is nothing unusual, please follow these important guidelines:

-         Do not edit the image in any way

-         The photo needs to include your full face, head-on, with no distortions, shadows, or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)

-         When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

• Could you please explain when was the last time you submitted a selfie with your ID to the casino for verification? Have you received confirmation whether it was approved or not?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I believe the core issue has been misunderstood, so let me clarify:

I submitted a photo that met all of the casino’s requirements. The casino confirmed my profile was verified — even after I asked specifically if anything might delay my payout. They assured me everything was in order and the payout would be processed soon.

A week later, the casino suddenly revoked the verification and asked for a new selfie. I provided one, again meeting all their requirements, and they re-verified my profile — even though this should not have been necessary.

This cycle has repeated: the casino verifies my profile, revokes it, then verifies it again — but never processes the payout.

In short: constant, meaningless verifications — and no payout. If CasinoGuru can’t help, this will likely continue. That’s why I’m reaching out.

Thanks for the explanation.

• Could you please share a screenshot of the verification status of your account?
• Could you please share any of the previous selfies you submitted that the casino didn't take into consideration or later rejected?
• Share the information here or send it to my email at tomas@casino.guru

Thanks in advance for your reply and cooperation.