Swiper Casino - プレイヤーの撤退が遅れています。

I have been waiting for 10 days for the withdrawal. They just say there is a delay and don't provide a payment date.

estou ha 10 dias aguardando o saque so dizem que esta com atraso e nao dao data de pagamento

Dear mirandasantossandra5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I didn't get any bonuses, it was my first withdrawal. It's under review thank you

Olá não tive nenhum bónus , foi o primeiro saque . Está em revisão obrigada

their page is blocked, do you know what's going on? Thank you

a página deles está bloqueada , sabem o que se passa ? Obrigada

Dear mirandasantossandra5,

Based on your confirmation here https://casino.guru/forum/casinos/swiper-casino---general-discussion/2#post-137089 we'll consider your withdrawal paid out and the complaint resolved.

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru