Swiper Casino - プレイヤーの撤退が遅れています。

I've been waiting for a withdrawal via cryptocurrency for 7 days and it's still not here....

I've spoken with customer service and all they can tell me is that it's being processed by the payments department....

According to them, the payment takes 1 to 3 days........

If you press them, they close the conversation

Llevo 7 días esperando un retiro mediante cryptomoneda y no llega....

Hablo con el servicio de atención al cliente y solo saben decirme que se encuentra en proceso con el departamento de pagos....

Según ellos el pago tarda de 1 a 3 días........

Si apretas te cierran la conversación

Dear ricosoy77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok we keep waiting to see what happens.... Thanks

Ok seguimos esperando a ver qué pasa.... Gracias

I have been waiting for 14 days and I still haven't received the payment, and after several conversations with customer service, they claim that it is in the hands of the financial department and that there is a long queue of pending payments....

I would like you to mediate in the case to see if they agree to pay...

Thank you

Llevo esperando 14 días y todavía no he recibido el pago, y tras varias conversaciones con el servicio de atención al público, alegan que está en manos del departamento financiero y de qué hay mucha cola de pagos pendientes....

Me gustaría que pudiérais mediar en el caso para ver si acceden a pagar...

Gracias

Thank you very much, ricosoy77, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello ricosoy77,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Swiper Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Finally today after more than 21 days... They paid....

Thank you very much for the help...

All the best

Finalmente hoy después de más de 21 días... Pagaron ....

Muchas gracias por la ayuda...

Un saludo

Thank you, ricosoy77, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru