Swiper Casino - プレイヤーの撤退が遅れています。

I've been waiting for a withdrawal via cryptocurrency for 7 days and it's still not here....

I've spoken with customer service and all they can tell me is that it's being processed by the payments department....

According to them, the payment takes 1 to 3 days........

If you press them, they close the conversation

Llevo 7 días esperando un retiro mediante cryptomoneda y no llega....

Hablo con el servicio de atención al cliente y solo saben decirme que se encuentra en proceso con el departamento de pagos....

Según ellos el pago tarda de 1 a 3 días........

Si apretas te cierran la conversación

Dear ricosoy77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas