Talismania Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

Today my account to talismania closed without explanation. Only thing wich they tell me via live chat was that by administrator decision my account closed permanently. I asked what about my money to my account (its about 60€) but they deny to give me any answer about that. I played both casino and sportsbetting. My account opened before 2 weeks and i made only one deposit and no withdrawal. Never asked from me to verify my account. I just want to pay my account balance.

Hello aofsampali,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Talismania Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about - did they give you any explanation for the account closure?

Looking forward to your answer.

Regards,

Nick

Dear aofsampali,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi. They accept to return my account balance but still I did not receive anything i will be on touch to inform you

Dear aofsampali,

Can you please forward the communication between you and the casino, especially where they confirm the refund, to nikolas.b@casino.guru?

Also keep in mind that withdrawals may take up to 14 days, could be even more if it's a refund.

Regards,

Nick