Talismania Casino - プレイヤーの撤退が遅れています。

I have requested a withdrawal 2 weeks ago and still have not received payment. I have sent numerous amounts of emails to support and every time the response is the team are reviewing and your withdrawal is safe done worry and will be in your account shortly. This is not the case and payment has not been received. The longer average time stated for withdrawal is 4 days but it’s now been 2 weeks

Dear nugentlance,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there thank you for responding

I have not had a successful withdrawal yet from this casino

kyc states it is not needed and nor has it been requested

there was no bonus active when I was playing

strange I have played with numerous casinos and it’s the first time it’s taken so long. The most I have ever waited was 5 days that’s why I am wondering if this casino is legit as it’s never happened before.

Hi

it’s now been 18 days since my withdrawal request and still nothing. The response from Casino is don’t worry your withdrawal is safe. Crazy it should be your withdrawal is approved as I do t know why it’s not been done already. Maybe they are awaiting me to cancel the withdrawal which is not going to happen.

Thank you for your reply, nugentlance. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, pease forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.