Wild Robin Casino - 未解決のエラーにより、プレイヤーの撤退が遅れています。

At this particular casino, i have been trying to withdraw my money for 10 days now and the message "an unexpected error has occurred" appears. I contacted the casino countless times and did exactly what they said, like trying another withdrawal method or trying from another device or mobile phone. The problem persists and I was told by the casino to give them a crypto wallet details so they can make a manual withdrawal. They said they are looking into my issue and will get back to me. But several days have passed and no action has been taken. Note that I have never made a withdrawal from this casino before.

Dear dimizark,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm if you passed the full KYC verification?

Could you kindly specify when exactly you provided the casino with your crypto wallet details for the manual withdrawal?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika