Tez888 Casino - プレイヤーのアカウントは理由なく閉鎖されました。

I created an account at tez888 casino, I deposited Rs 50000. I lost all my money. After that I deposited Rs 20000 and also lost it. Then I deposited Rs 90000. And I won 328000 INR, After that my withdrawal was stopped and documents were asked for account verification. I sent main ID proof, Bank statement, and selfie video, after that my account was disabled without any reason.

I spoke to customer support and they told me that your account has been disabled because you have violated our internal policy. But I did not do any violation, I asked him for proof of violation but he did not give any answer.

I talked to customer support and they said to email the security department to reactivate the account, I sent an email but no reply came.

I did not do any policy volition. tez888 casino is lying,

please help me

Dear theprince0157,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’ve encountered with your account and the withdrawal process. To better understand your situation and assist you effectively, could you please provide additional details about the following?

Account Details:

• When did you register your account with Tez888 Casino?
• Was your account verification fully completed before your account was disabled?

Gameplay Information:

• Could you specify which games you were playing when you won the ₹328,000 (e.g., live casino games, slots, or sports betting)?
• Were any bonuses or promotional offers active while you accumulated these winnings? If so, could you share details of the bonus and its terms?

Casino Communication:

• Have you received any formal notice or email from the casino explaining the specific policy you allegedly violated?
• Could you forward any emails or chat transcripts, including your communications with customer support and the security department, to petronela.k@casino.guru?

Your cooperation is crucial for us to proceed with your case. Without detailed information and supporting documents, it will be difficult for us to mediate effectively with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I had registered tez888 account 9 months ago but my first deposit was on 29/11/2024. The casino asked me for documents for verification and a day later disabled my account, without changing my account verification status. I used to play games in casinos and sports. I got 20000 INR deposit bonus but I played the game with real cash. I did not receive any formal notice or email from the casino

Thank you very much, theprince0157, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav (branislav.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.