The Clubhouse Casino - プレイヤーの撤退は遅れています。

Requested a withdrawal 3.4.22 and before that 2 weeks earlier but cancelled and re submitted again on 3.4.22.

Verification is complete, has been since 1.3.22. Every time I contact support I am advised that there is an issue with processing payments and I would be contacted when the issue is resolved.

It's becoming very frustrating.

Dear Lyndall,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Still no change.

Do I understand correctly that the withdrawal is still pending inside your account without being processed, please?

correct. Withdrawal is pending in casino acoun5

Thank you very much, Lyndall, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Lyndall,

I had a look at your case and am sorry to hear about your issue. Now I will contact the casino and see how it is possible to help you with solving it.

I'd like to invite the representative of The Clubhouse Casino to join the conversation. Could you please explain why the pending process has been taking such a long time?

Hello,

This has already been processed for the customer. The delays were due to customer not providing the correct proof of payment.

Kind Regards,

The Clubhouse Casino Team.

Thank you very much for the reply, The Clubhouse Casino Team.

Dear Lyndall, since we were informed that the payment has already been processed I kindly ask you to be a little patient and wait for some more days till it reaches you. Please, let me know when you successfully receive your funds.

Regards,

Natalia

Dear Lyndall,

Any updates regarding the withdrawal of your funds? I'm extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. Hope to hear from you soon.

Kind regards,

Natalia

Hi everyone,

since there's been no reply from Lyndall and even if we are assumed that the case was resolved and the funds were paid out by The Clubhouse Casino, we have no other option but to reject the complaint without confirmation from the player.

Regards,

Natalia