The Pokies Casino - プレイヤーの資金が説明なしに差し引かれました。

$628 disappeared from my balance and they are flatly denying it.

The data is there in black and white in terms of my betting history but they are refusing to acknowledge.

I started playing at 10.48 GMT with $61 and finished playing with my last bet at 12.04 GMT with a final balance of $742

I returned 8 hours later upon to find a balance of only $96

I have explained in great detail to them, shown them the calculation, sent screenshots of my betting history, to which they replied there is no issue and are now ghosting me and not responding.

Dear courtneyrobson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you see these winnings in your game history?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear courtneyrobson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.