The Pokies Casino - プレーヤーの入金はアカウントに入金されませんでした。

Several deposits that weren't credited to my account, first was told it was my bank withholding funds, then told to wait a week for them to be refunded, then sent bank statement showing payments and they admitted the fault was on their end and they'll investigate, now I havnt heard from them for 2 weeks and not even live chat will respond to my msgs

Dear Snoozeyalooze85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No it wasn't my first time depositing, these deposits that didn't get credited happened between ones that did!! It's a shame because I've played this casino for a few yrs now an never had any trouble depositing with them before, also have made several LGE withdrawals over this time an held this casino to be quite reputable, So this happening is a shame. They've admitted the fault is on their end and reckon they're investigating, but since then live chat won't respond at all, and the ticket no. I got for my complaint no1 is answering anything on that either

So today I finally got a response email and on the live chat, but I wasn't on the chat at the time.. so I guess it wasn't 'live'. They said they're waiting for a report from their payment provider(s) They told me when I first complained that it was my bank and to wait at least a wk Afta the transaction was not pending in my bank account and the funds should 'bounce' back, which they did not. My bank approved the transaction and so did their payment provider, it was their site that declined the funds being credited for what reason I do not know. Like I said, NEVER in the whole time I've played on this site have I had a problem

Hi Snoozeyalooze85,

If I understand correctly, there are still deposits that haven't been credited to your casino account. Could you please send the payment receipts for those missing transactions?

Thank you.

These for your eyes only? Or to post/share? Just so I know what to block out if I have to

Hi Snoozeyalooze85,

You have my assurance that I will not share those transaction payment receipts with any third party.

Thank you.

Dear Snoozeyalooze85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So I was credited $100 5 days ago.. with an email that said sorry for the delay... Blah blah blah.. glad this is resolved... WHAT?!? Still 7 more deposits to fix.. I've emailed straight back an no reply for 5 days. Each email sounds very automated

Hi Snoozeyalooze85,

• Could you please forward payment receipts with visible dates and ID transaction numbers? You can forward them to petronela.k@casino.guru.

Thank you.

Hi Snoozeyalooze85,

We are currently investigating the internal circumstances and will provide you with additional information and next steps shortly. Thank you for your patience.

Player claims that he made multiple deposits totaling up to $900. We addressed one of these by refunding $100 for a missing deposit. The player, however, said that there are other unresolved deposit issues. In order for us to investigate further, we have sent an email to the player yesterday requesting for receipts and bank statements for the other missing deposits. We are currently waiting for player's response.

Dear Snoozeyalooze85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.