The Pokies Casino - 出金リクエスト後、プレイヤーのアカウントはロックされます。

Requested a withdrawl of 500 still had credits now they requested pics of my card to prove things unsure why I use my digital card so the numbers always change and you can't send a photo of a digital card I asked them to give me a week or 2 as I can't tak photos on the phone and my laptop is home FIFO worker but I sent my id now my ACC locked lost my money and they won't help me

Dear Passyd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Since you mentioned using a digital card where the numbers change, did you communicate to the casino that you cannot provide a static image due to this? If so, how did they respond to that explanation?

After submitting your ID, did you receive any confirmation from the casino that it was received and reviewed?

Was there any communication from them explaining why your account was locked after submitting your ID?

Did they provide a reason or explanation for locking your account, and have you received any guidance on how to resolve the lockout?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Passyd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Apologise I'm currently rural and only get phone service off base but its 4 hrs round trip to get it

I.

Dear Passyd, I have not received any answers or emails from you.

Dear Passyd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.