This Is Vegas Casino - プレイヤーの賞金は無効になりました。

I got a $5.00 bonus and hopefully it reached $257.46 and I fulfilled the requested bets, I wanted to make a maximum withdrawal of $100 dollars, as the terms and conditions say, and the person in charge of the chat told me: 'this bonus is just fun, that if you want to win, you must deposit', and that for me is a scam, I also provide the screenshots, therefore, I hope that this casino becomes serious and complies with what is provided, thank you very much !!

Me llego un bono de $5.00 y con suerte llegue a los $257.46 y cumpli con las apuestas solicitadas, quise realizar un retiro de $100 dolares como maximo, tal como dice los terminos y condiciones, ya encargada del chat me dijo: 'que este bono es solo diversion, que si quieres ganar, debes de depositar', y eso para mi es estafa, asi mismo brindo las capturas de pantallas, por lo tanto, espero qu ese casino se ponga serio y cumpla con lo brindado, muchas gracias!!

Hello enzoperu2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with This Is Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino and if yes, when was the last time you did so? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon, I inform you that I have not validated my account yet, but I spoke to the casino on the 10th of this month, and at no time did they tell me that the main reason is that I have not validated my account, nor did they tell me that I had to make a deposit, and the only thing they told me was that this bonus was just for fun, in which they never reported that.

Buenas tardes, le informo de que todavia no he validado mi cuenta, pero hable con el casino el dia 10 del presente mes, y en ningun momento me dijeron que el principal motivo es que no he validado mi cuenta, tampoco me dijeron que tenia que realizar un deposito, y lo unico que me dijeron era que ese bono era solo para diversion, en la cual en ningun momento informaron eso.

Hello enzoperu2022,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear enzoperu2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.