Thor Casino - プレイヤーの引き出しは没収されます。

I opened an account on the site and requested the THOR1 first deposit bonus, after which I continued playing and requested the rest of the bonuses until I reached the last THOR 5.

I won a few games, totaling 950 BRL.

When I requested the withdrawal, I received an email with some casino rules, but I didn't abuse any of them

I just deposited and got the bonuses

The casino canceled my 950 withdrawal and left only 150 in my account.

I want the full amount of my winnings

Abri conta no site e solicitei o bonus de primeiro deposito THOR1, após isso segui jogando e fui solicitando o restante dos bonus ate chegar no ultimo THOR 5

Consegui algumas vitorias totalizando um valor de 950 BRL

Quando solicitei o saque, recebi um email com algumas regras do casino, mas não abusei de nenhuma delas

Apenas depositei e peguei os bonus

O cassino cancelou meu saque no valor de 950, e deixou somente 150 em minha conta

Quero o valor integral dos meu ganhos

Dear Erck,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you experienced with your withdrawal and bonus winnings.

To better understand your situation and be able to proceed with your case, I would like to kindly ask you a few additional questions:

1. Could you please confirm when exactly you registered your account with the casino?
2. Could you clarify if you completed the account verification process and if the casino confirmed that your account was verified?
3. When you requested your withdrawal, did the casino provide any specific reason why your winnings were canceled, apart from sending you the general rules?
4. Have you used any specific betting strategy, large bet size, or irregular play pattern while using the bonuses?
5. If you had any other relevant communication with the casino apart from the screenshots you already shared, please kindly forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela