Tiki Casino - プレイヤーは賞金の確認が遅れる問題に直面している。

My verification process is being made unnecessarily difficult and I'm losing all my winnings. I've submitted everything, and yet nothing happens for days.

Then I was told my account was verified and I would receive my money, but that's not true, and proof is being asked for again.

I was originally at €10,000.

Meine Verifizierung wird unnötig schwer gemacht und ich meinen ganzen Gewinn verspiele . Ich habe alles eingereicht und immer wieder passiert tagelang nichts .

Dann hieß mein Account sei verifiziert und ich erhalte mein Geld , aber das stimmt nicht und es werden wieder Nachweise gefordert.

Ich war ursprünglich mal bei 10000€

Dear norcoryder012,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I submitted everything 10 days ago and everything was accepted, only the deposit via Jeton is not recognized and the proofs are not accepted.

At the beginning I was paid out €500 into the chip account from which the deposit was made.

Ich habe vor 10 Tagen alles eingereicht und alles wurde akzeptiert, nur die Einzahlung mittels Jeton wird nicht anerkannt und die Nachweise werden nicht akzeptiert.

Mir wurde anfangs auch schon 500€ ausbezahlt auf das Jetonkonto von dem auch eingezahlt wurde.

Thank you very much for your reply, norcoryder012. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear norcoryder012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.