TikiTaka Casino - プレイヤーのアカウント閉鎖リクエストは無視されます。

I requested that my account be permanently closed for reasons related to game problems.

After several emails to support as requested on the website, these were not dealt with.

This inaction on the part of the company has resulted in an ongoing loss associated with the problems described above.

I will continue to file complaints until they are held accountable for the damage caused.

Solicitei o encerramento definitivo da minha conta por motivos relacionados com problemas de jogo.

Após vários e-mails para o suporte como solicitam no site, os mesmos não foram tratados.

Tal inação por parte da empresa, resultou numa perda contínua associada aos problemas acima descritos.

Irei continuar a apresentar queixas até que os mesmos sejam responsabilizados pelos danos causados.

Dear Eltoromar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your casino account still accessible to you?
• When was the last time you received any response from the casino? Does the casino communicate with you via live chat or email?
• Could you please share your initial attempts to self-exclude or close your account and any responses from the casino you received?
• Could you please forward the original email you sent to the casino on 25/03/2025 at 23:19, not just as a PDF?
• My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon Tomas,

I've already sent you an e-mail.

Thank you

Boa tarde Tomas,

já enviei e-mail diretamente para si.

obrigado

Good afternoon,

I still haven't received a reply and my account is still active.

Boa tarde,

continuo sem qualquer tipo de resposta e com a conta ativa.

Thank you very much, Eltoromar, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Eltoromar,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.