The player from Japan had difficulties completing the KYC verification process due to the lack of service from MEXC Exchange that could provide both transaction history and his name, resulting in repeated declines from the casino. The issue was resolved when the player successfully completed the verification process and received his winnings after persistent follow-up. The Complaints Team remained engaged throughout the process, ensuring the player's concerns were addressed until the withdrawal was completed.
日本のプレイヤーは、MEXC Exchange から取引履歴と名前の両方を提供できるサービスがなかったため、KYC 認証プロセスを完了するのに苦労し、カジノから繰り返し拒否されました。この問題は、プレイヤーが認証プロセスを正常に完了し、粘り強いフォローアップの後に賞金を受け取ったことで解決しました。苦情チームはプロセス全体を通じて関与し続け、引き出しが完了するまでプレイヤーの懸念が確実に解決されるようにしました。
自動翻訳: