TombRiches Casino - プレイヤーの KYC 検証の完了が遅れています。

Unable to complete KYC verification

I want to cooperate with the casino's KYC submission, but

MEXC Exchange does not offer a service that provides transaction history and name together. When I mentioned this, it was declined.

KYC認証できない

カジノのKYC提出に協力したいが

MEXC取引所は履歴と名前を一緒に提供するサービスはしていない。それを言ったら拒否されている

Dear hirokann0525,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. I would like to ask a few questions to better understand your situation and explore possible solutions.

•   Has the casino's customer support suggested any alternative methods for verification since you’re unable to upload a document that includes both your name and transaction history?
•   Have you tried reaching out to your payment provider to request a document that confirms your ownership of this payment method?
•   Additionally, have you proposed the option of uploading a video that demonstrates your legitimate ownership of your MEXC exchange account?

Your answers will help us determine the best way to move forward. Thank you for your cooperation, and I hope we can resolve this issue quickly.

Best regards

Veronika