Tumblewins Casino - プレイヤーの撤退が遅れています。

On 11/30/2024, I deposited 4x15€ and won 360€.

I submitted all documents and requested the withdrawal.

The status is still marked as pending, and there has been no response to my inquiries about missing information. Has anyone else received a payout from this casino?

habe am 30.11.2024 4x15€ einbezahlt und 360 € gewonnen

habe alle Unterlagen zugesandt und die Auszahlung beantragt

die immer noch wartend markiert ist auf Schreiben ob was fehlt wird auch nicht reagiert hat schon jemand

bei diesem Casino eine Auszahlung erhalten ?

Dear eckizimmer58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

When did you request the withdrawal?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.