Tusk Casino - プレイヤーは約束された R300 の入金不要ボーナスを受け取りませんでした。

I'm very dussapointed in the support. I signed up today through the web on R300 no deposit bonus. When i chat to the support team online to redeem my no deposit bonus, they said it expired, how could it expired if i only signed up today? They credited me with free spins, it's not what I asked for. How do we resolve this?

Dear ELEYNEBOO,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Tusk Casino. Please allow me to ask you a few questions to understand your situation completely.

Where exactly did you find the R300 no-deposit bonus? Was it on the casino website, did you get it via e-mail or did you find it through a third-party website? Could you please send me a screenshot or a link to the bonus you wanted to get?

Have you used the free spins the casino credited you with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica

I found it on the web and no I have not used the free spins.

Good day, is there anything else required from me regarding the complaint

Good day I would like to close this complaint. Thank you

Do I understand correctly that you are no longer interested in solving the issue? Please let me know.

Dear ELEYNEBOO,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.