Unibet Casino SE - プレイヤーがアカウント残高からの不審な引き落としを報告しました。

I was playing on Unibet and made a deposit of 340, not much but it worked. I played for a while and felt that Sweet Bonanza was a bit rewarding, so I bought the bonus for 200 SEK. I won a little over double that, somewhere over 400, and later spun a bonus that gave me 25x, bringing my total to over 700. Considering I don't have much money left currently, I thought about withdrawing, but decided to play a bit more. My phone started dying and needed to be charged. While playing with normal spins, my balance fluctuated and I decided to cash out 600. But before reaching that point, I suddenly got another bonus, which made me happy. My friend who was watching said I'm really lucky, although I didn't win anything substantial, around 44 SEK, which was almost expected with two other decent spins. I can't complain about everything 😂. However, after a few spins, my balance suddenly dropped by 200 SEK. Since I was planning to cash out at 600, this seemed odd. I checked everywhere to see if someone logged in or if any withdrawals were made, but there was nothing. I looked at the history and saw it said -200 on the last bonus I spun in? I wrote an email asking why they deducted it. I didn't buy a second bonus, so now I'm waiting for their response, although I can almost guarantee they'll make something up. My friend and I can confirm I didn't buy it, and if so, the amount should have been deducted immediately, not later. It's so manipulative, indeed. They've probably ensured it looks as good as possible, so nothing will get through. It's the last time my friend and I will play there anyway. I also want the world to know something suspicious is happening there.

Jag spelade på Unibet, gjorde en insättning på 340, inte mycket men fungerar.. kör en liten stund och känner att Sweet bonanza är lite givande, köper bonusen (200kr) vinner strax över dubbla så 4xx något, spinner in en bonus lite senare som ger 25x så kommer strax över 700, i och med att jag inte har så mycket pengar kvar i dagsläget funderar jag på ta ut men väljer att spela lite till, mobilen börjar dö så behöver sätta den på laddning. Under tiden jag kör vanliga tryck så tänker går det upp och ned men beslutar mig att ta ut 600, men har en liten stund kvar innan jag går ner till det, då plötsligt får man en bonus och klart man blir glad, kompisen som tittar på säger bara att jag har massa tur hela tiden, vinner inte direkt någon stor vinst, runt 44kr vilket nästan är förväntat med 2 andra som var helt ok, kan inte klaga på allt 🤣 men efter några tryck så hoppar plötsligt mitt saldo ner med 200kr, då jag tänkte ta ut på 600 så är det konstigt, letar överallt om någon loggat in eller om det blivit något uttag gjort osv, står ingenting, kollar historiken och ser att det står -200 på sista bonusen jag spann in? Skrive ett mail med hänvisning till varför har dem dragit det? Har inte köpt en andra bonus, så nu väntar jag svar där med men kan nästan lova att dem ljuger ihop något, jag och min kompis kan styrka att jag ej köpt den, samt att isåfall skulle beloppet dragit på direkten och inte senare, så manipulerande, ajjemän, ända man kan tänka sig. Men dem har väll sett till att de ser så bra ut som möjligt och man inte kommer få igenom något, sista gången jag och kompisen spelar där oavsett. Men vill även att omvärlden ska veta att något skumt händer där.

Dear tuominenmarcus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please post a screenshot of your bonus history and transaction history here in this thread?
• How much money do you currently have in your casino account? Have you already requested a withdrawal of the remaining amount?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

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Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.