Unislots Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

I made a deposit through trustly using the welcome bonus. The money left my account but I couldn't enter the casino! It was really difficult to get in touch with customer service and it didn't help the situation at all!! Now I'm waiting for the help of some kind of "deposit engineer" to get my money back or to play. Never fail to deposit at this casino!!

Tein talletuksen trustlyn kautta käyttäen tervetulobonusta. Rahat lähtivät tililtäni mutten päässyt sisään kasinolle! Asiakaspalveluun oli todella hankala saada yhteyttä ja siitä ei ollut mitään apua tilanteeseen!! Nyt odottelen jonkinlaisen "talletusinsinöörin" apua jotta saisin rahani takaisin tai pelattavaksi. Älkää koskaan sortuko tallettamaan tälle kasinolle!!

Dear temeice76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear temeice76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.