Vave Casino - プレイヤーの出金リクエストは未処理のままです。

I initiated withdrawals two days ago (3 times). Up to now, I haven't received any clear response as to why Vave is not paying out my money.

Ich habe vor 2 Tagen Auszahlungen getätigt (3x). Bis heute habe Ich keine Antwort genau Antwort erhalten warum Vave mir mein Geld nicht auszahlt.

Dear Hirsch1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?  
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 
• Is your withdrawal still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Hirsch1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.