Vave Casino - 二重アカウント IP の申し立てにより、プレイヤーの出金が遅れています。

Good day, I hope you can assist me. This is the first time I've registered on Vave Casino, which I found on Google and read some excellent, cutting-edge reviews about on https://cryptonomist.ch/migliori-crypto-casino/. I've deposited around 1000 USDT across multiple deposits, without using any bonuses and just my own balance. I decided to withdraw an amount of 1276 as a withdrawal test before playing again. However, after three days, my withdrawal request was denied (the site mentions a maximum of 10 minutes for Crypto withdrawals...but anyway) due to having a double account IP, which honestly, I still don't fully understand. I've messaged them via their chat service seeking explanations and provided all the information they requested. I've asked them if they wanted any document or a video, anything really, but their response has always been the same, that the finance department will look into it. But what exactly are they checking when they don't even want the documents? They requested that I make another withdrawal attempt but it's yet to be processed. So I'm turning to you in the hopes that you can assist me. Thank you.

Buongiorno, spero possiate aiutarmi, mi sono iscritta per la prima volta su Vave casinó trovato su google e recensito in modo eccellente e all’avanguardia su https://cryptonomist.ch/migliori-crypto-casino/, detto questo verso in più depositi circa 1000 usdt , senza bonus attivi ma solo con il mio saldo decido di prelevare la cifra di 1276 come prova di prelievo prima di iniziare a rigiocare , dopo 3 giorni mi viene rifiutato il prelievo ( il sito menziona Max 10 min prelievi Crypto.. ma vabbè) con la motivazione di un doppio account ip che sinceramente non ho ancora capito cosa vuol dire , gli ho scritto in chat chiedendo spiegazioni , gli ho fornito tutte le spiegazioni che volevano , gli ho chiesto se volevano che gli inviassi i documenti un video , qualsiasi cosa , la loro risposta è sempre la stessa , controllerà il reparto finanziario, ma cosa deve controllare che non vogliono neanche i documenti ? Mi hanno richiesto di fare un altro prelievo ma ancora non viene elaborato, quindi mi rivolgo a voi nella speranza che possiate aiutarmi. Grazie

Dear Ale84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much they paid immediately after writing the complaint. Thank you

Grazie mille hanno pagato subito dopo aver scritto il reclamo. Grazie

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ale84, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru