Vave Casino - 選手の退場が遅れています。

Want to withdraw my winning, but was put on hold for a day already. Afraid that they gonna keep it for good, so try to solve it here. Thank you for giving us a platform to stand against the system!

Hello ShoreHeadcount,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vave Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

thx for your quick response!

Well, I don't know if you're familiar with vave.com, but I didn't see any options to verify myself on the site itself, nor was I asked by the staff to go through any verification process, only thing they gave me was the generic "please wait while we process your withdrawal" answer, that was also the last time I talked with the casino.

I did accumulate my winnings through sportsbetting maybe 99.99 percent, the very small amount was when I got bored and played some slot games.

That's not even my first request.

I did withdraw my funds before, but that was after I lost some of my initial deposit. Funny how that withdrawal went through like a charme, but now when I withdraw after some winnings, suddenly you need to wait until whenever....guess they really don't want you to win just one dime. How is this not regulated by any government?

Anyway, let's see what they got for me.

Hello ShoreHeadcount,

As mentioned above, withdrawals may take up to 14 days to be processed. I can only recommend to wait and follow the casino's instructions if they have any.

Also please understand that if your case turns out to be sports betting related, we will be forced to reject the complaint as we deal only with casino related issues.

Dear ShoreHeadcount,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.