Vegasino Casino - プレイヤーの入金が遅れています。

Two weeks ago, I deposited 2 euros. Following this, there was an error, and the transaction was terminated. The money hasn't appeared in either my casino account or my bank account. I've contacted support multiple times and was told it would take 3-5 days for the money to be returned to my bank account. But to this day, nothing has happened. I want my money back.

Ich habe vor 2 Wochen 2 Euro eingezahlt. Daraufhin gab es irgendeinen Fehler und die Zahlung wurde beendet. Das geld ist weder auf meinem casino konto noch auf meinem bank konto zurück gegangen. Ich habe den Support mehrfach angeschrieben und es hieß 3-5 Tage dann ist das geld auf meinem bank konto. Doch bis heute ist nichts passiert. Ich möchte mein geld zurück

Dear Badwomanxx, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Badwomanxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.