Vegasino Casino - プレイヤーの撤退が遅れています。

I have a withdrawal pending for over 15 days, amounting to 360 euros, waiting for approval. They haven't asked for verification (the account is only verified when the casino requests it, and they haven't asked me, so I can withdraw without any issues). I have made withdrawals before, haven't played with any bonus, and have been reporting this delay through live chat for days. They said they would notify the relevant department, and that my money would arrive soon, yet I am still waiting. My last contact with the casino was today. In the photos I sent, you can see both the pending withdrawal and today’s live chat conversation, along with the verification box stating it's not required at the moment.

Tengo 1 retiro pendiente de más de 15 días en espera que me lo aprueben 360 euros, no me han pedido verificación(solo se verifica la cuenta cuando el casino te lo pida, y no me la han pedido, mientras tanto puedo retirar sin problema), ya he echo retiros anteriormente, no e jugado con ningun bono, he venido diciendo que es un retraso hace días por chat en vivo, dijeron que se lo notificaran al área encargada, y que dentro de poco llegará mi dinero y sigo esperando, mi último contacto con el casino fue hoy, en las fotos que envié puede ver tanto el retiro pendiente, como la conversación con el chat en vivo de hoy, y la casilla de verificación donde dice que no es necesario por ahora

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you received the last successful withdrawal?
• How many days did it take to be processed?
• Did you use the same withdrawal method in the past?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

On January 17, 2025, it took approximately 14 days to process, it was the same withdrawal method

El 17 de enero de 2025, aproximadamentese tardo 14 días en procesarce, fue el mismo método de retiro

Thank you very much, I already received the withdrawal request

Muchas gracias, ya me llego la solicitud de retiro

My retirement has already arrived

Ya me llego el retiro

Dear juan123321,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru