Vegasino Casino - 決済が遅延しているとのクレームがあります。

Hello, I recently won a large sum on Vegasino. Following this, I requested three withdrawals of €800 each, for a total of €2,400, in accordance with my VIP level (level 3).

The withdrawals were requested on March 10, 2025, March 12, 2025, and March 13, 2025. Contrary to other withdrawals, which were always processed within the specified timeframe, I have not received my money to date. All payments are in the "Processing" status. After repeated inquiries to the casino, I was repeatedly confirmed that everything was fine with the withdrawals and that there were minor delays due to high volume and verification steps. However, my money and the withdrawals are safe and will be processed shortly. The first inquiry about this was on March 17, 2025.

According to my profile, my account does not need to be verified at this time.

I won the money through my own deposits and did not use a bonus.

Hallo, ich habe auf Vegasino kürzlich eine höhere Summe gewonnen. Daraufhin habe ich, gemäß meinem VIP Level (lvl.3), drei Auszahlungen in Höhe von jeweils 800 Euro, also insgesamt 2400 Euro beantragt.

Die Auszahlungen wurden am 10.03.2025, 12.03.2025 und 13.03.2025 beantragt. Entgegen der sonstigen Auszahlungen, welche immer im angegebenen Rahmen erfolgt sind, habe ich bis heute mein Geld nicht erhalten. Die Zahlungen stehen alle im Status "Verarbeitung". Auf mehrfache Nachfrage beim Casino, wurde mir mehrmals bestätigt, dass mit den Auszahlungen alles in Ordnung sei und es zu kleinen Verzögerungen kommt, aufgrund von hohem Volumen und Verifizierungsschritten. Mein Geld und die Auszahlungen seien aber sicher und würden in kürze Durchgeführt. Die erste Nachfrage hierzu war am 17.03.2025.

Mein Konto muss laut meinem Profil zum aktuellen Zeitpunkt nicht verifiziert werden.

Ich habe das Geld durch eigene Einzahlungen gewonnen und hierfür keinen Bonus genutzt.

Dear tinocasino,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.