Velobet Casino - ギャンブル依存症のプレイヤーは預金全額の返金を要求しています。

Dear Dopamine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru.

• Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning,

I have sent the screen shots for you

Also permanent as stated in their response, so please let me know if you have any further questions.

i also contacted Curacao E-gaming to complain which they responded they don’t have anything to do with them, this leads me to believe they are unlicensed

Is a guru going to reply?

Screenshots from the player:

Hi Dopamine,

Apologies for the delayed response.

• Could you kindly confirm if you previously mentioned a gambling issue as the cause for your self-exclusion?
• Was your initial account successfully verified?
• Did you use identical credentials (first and last name, date of birth) to register your second account?

Thank you.