Velobet Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I want everyone to be made aware this company is a scam. I had a few wins on feb 10th they have decided to close my account. I don’t have an issue with them closing my account but they are refusing to pay out the balance in my account stating that they deleted the funds when my account was closed. They should still have to pay out my winnings, if possible can you provide me their address so I can go to the police

Dear aaronfoster1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

the wins are from sports betting I occasionally played slots but never had many wins.

I had passed verification I had been using the site since August 2024 I have had wins and the company paid out so I continued to use them. However on this occasion they blocked my account and are refusing to pay out the funds that are in my account t they claim they have deleted these funds.

no active bonuses on my account and if they say there were active bonuses they are lying I had a withdraw of £700 successfull that morning I had about £300 in balance that I was using for bets when the account got blocked which they deleted from my account on closure of it

Thank you for your reply, aaronfoster1234. Do I understand correctly that this was the only explanation from the casino you received? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear aaronfoster1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.