Velobet Casino - 選手の退場が遅れました。

Hello

I have won in Velebet Casino

The Support Team informs me that the website is not

entirely okay and I should wait for 10 days

Isn't that not okay?

The deposit was over 800 euros on Friday

Not a word that it takes 10 days

Guten Tag

habe im Velebet Casino

gewonnen

nun schreibt mir der Support das die Webseite noch nicht

ganz ok ist und ich soll 1o Tage warten

das ist doch nicht ok?

Freitag war Einzahlung über 800 euro

kein Wort davon das es 10 Tage dauert

Dear Landgraf1994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

OK

thank you for your feedback

I'm just confused because it was 48 hours on Friday

yesterday after my win suddenly 10 days

Kind regards

Ok

danke für Ihre Rückmeldung

bin nur verunsichert da es am Freitag 48 Stunden waren

gestern nach meinem Gewinn auf einmal 10 Tage

mfg

I fully understand your frustration, Landgraf1994. However, I will set the timer for additional 12 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Landgraf1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

close the case

Fall schließen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Landgraf1994, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru