Verde Casino - カード認証の問題によりプレイヤーのアカウントが閉鎖されました。

Dear leuteris7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain the discrepancy between the name on the card and the name in your banking app?
• Since when are you a player of the casino? Were your other verification documents accepted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening, the problem has been solved, thank you

Καλησπέρα σας το πρόβλημα επιλυθηκε σας ευχαριστω

Dear leuteris7,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru