Verde Casino - プレイヤーのアカウントは賞金獲得後に閉鎖されました。

Casino blocked my acc after 16000€ win i deposited 1500€ win 16000€ casino sent me 27 emails that my withdrawal was canceled and blocked my acc without any messages i was completed verification

Dear zzzydrunass,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did you achieve your current balance with the help of a bonus? 
• When was your account verified?
• Could you please share your attempts to resolve the issue with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,i created my acc at verde casino 2023 12 , my acc was blocked yesterday after my win ,i achieved my balance without using any bonuses ,i deposited 1500€ in my balance using Mastercard, my acc was verified yesterday,i sent them all information,my bank card details my paspor,selfies with my documents,bank statmens etc... after couple of hours they blocked my acc send me email that my acc is blocked and my withdravals now canceled,they dont talkino with me right now via email...need some help here..thank you

Dear zzzydrunass

The casino has requested a proof of gameplay from Germany.

Congrats on your win!

Regards

Hello,iam shocked after yesterdays situation for first time in my playing in every casino this hapened,i sended everthing via email to verde casino but stil no answer for me ,still waiting

Regards

Hello,is still no answer from verde casino to me via email or other chanels..

Thanks both parties for the reply.

Dear zzzydrunass,

• Could you please clarify what proof you sent to the casino?
• Have you sent the reply to support@verdecasino.com?