Verde Casino - プレイヤーのアカウントは閉鎖されました。

Hello!today after 2 months of playng on verde casino,after investing lots of money,making deposits and withdraws,when i wanted to enter in my account was blocked!

At the begging,i send all my documents,driver license,card details,id card,and a bill from my house!Everything was fine,last night i made this withdraw,and today,i was informed by an email that they refused it!beacuse the credit card,has my name but not my surname!and that they wil deblock my account only of if i quit of all the money🤔!!!why they accepted all my documents,2 months i was playng day by day,and now they want to erase my money!!!it is not fair,they should have informed me,that something it is not ok,i have to send more documents,not to block my money(erase )then,it is fraud!!the still my money!after 2 months of making deposits and wthdraws almost day by day!!please help me!i made a small mistake,but they should informed me!

Dear Alybade,

Thank you for submitting your complaint, and I am truly sorry to hear about the issue you've encountered with Verde Casino.

Before we proceed, I would like to ask for a few clarifications to better understand the situation:

• Has your card been verified in the past?
• Could you explain why the card used contains a different name and not yours?
• Were you using someone else's card to make a deposit?

Please note that using third-party payment methods is not allowed at any casino; you are required to deposit only with your own funds. Violating this term may result in the casino confiscating your balance and permanently blocking your account.

Thank you for your cooperation, and I look forward to your response.

Kind regards,

Nick

Hello!

All my documents,also my credit card was accepted from the first time!I can show you the transactions from the first day!it was verified!me and my husband,we are playing together,we have the same name,we can clarify this 100%,it is a revolut card that we use together!ok,we didnt play slot games sincer years,we didnt now all those things,but why i am 100% sure,that after lots transactions,approved,with no problems,no message from them(we were 100 % thinking,that is ok)they blocked our money 6000€(30.000 ron).why now?why they didnt ask us for a document or something!

We,i entered this card beacuse they have a good exchange rate,from our currency=euro,this is the only reason,i have another credit card,i wanted to send it,but they dont want now nothing,they only repeat that they will take all our funds,and deblock the account only,if we forget about the money🥺

thank you

Dear alybade

Sorry you've faced issues. According to T&Cs it is strictly prohibited to used payment methods that do not belong to you.

Would you kindly confirm, that the card 416598******1071 belongs to you and you simply made a typo within the name/last name?

Regards

Greetings!

nope,i did not made a typo!we just made it with my housband card,because we have the same name,and they approved!and because of the exchange rates!and they say from the app that it’s ok!my problem is ,why they aproved all my documents:national id,driver licenses,bank card,a bill from the house,all off this,let me play all this money,make day by day,withdraws and deposits!and now ,with no issue,the wanna erase my money,those are my money,ok i dont want the winnings,just my money,they cannot make it desapear!and after unblock my account!seriosuly?i made a small mistake,i understand that,but i think they also made it!because if they send me any message in this 2 months that i have to put another card,or any documents i will do it!!i swear it was a small mistake!nothing else!we playied for fun every night,i am pregnant,we are good people,only for fun!and look what happens!erase my money🥺

And this is the second time on date 23.08.2024 when they asked !!!so,i verifed now ,it was to times,for KYC !!!

Hey!greetings!

i hope that you will gonna help me with this situation!

the situation is very unclear,and it can’t stay like that!it is not despair!but those guys used deception on a large scale!!

thank you!🙏

Dear Alybade,

Please understand that using a card for deposits does not automatically verify it. Verification is required only when requesting a withdrawal, to confirm that the funds used for deposits belong to you. Since the card you used does not belong to you, we regret to inform you that no further action can be taken. It is a strict policy across all online casinos that only personal payment methods are permitted. To avoid similar issues in the future, please ensure that no third-party payment methods are used for deposits.

Is there anything else we can assist you with?

Best regards,

Nick

greetings!i cannot belive it!!

11times they permitted my withdraw!

and the 12 one,when it was bigger,block the account!again after 2 KYC verifcation!what is funny it’s like how can they do this such of thing???i put the this card that i use 99% my self for online shopping!the only small thing is the surname!!!

it was better for you to lie???😅to say that it’s mine and when I ordered i put my name on it,and a nickname?

they will frease 4000€(my money),this is the amount that i lose!what i should do now??it was only a small mistake,but they also made mistakes,bigger than mine!where does my money(frease)goes???🥹

Dear Alybade,

Please clarify the exact date of you sending the verification documents for the card used (when was the first time they were aware it does not belongs to you) and how much did you deposit since then.

Looking forward to your answer.

Regards,

Nick