Verde Casino - プレイヤーの賞金は没収されました。

I won an amount, but my money was deducted because apparently it was bonus money. My balance, which I had won, was 689 euros, and then it was suddenly only 90 euros. Please help me. I want my winnings to be refunded.

It can't be that from the whole amount, only 90 euros remain.

I have uploaded the photos of what I won.

Ich habe ein betrag gewonnen gehabt aber mein geld wurde abgezogen angeblich war es bonus geld mein betrag war was ich gewonnen hate auf mein guthaben 689 euro und dann war es einfach nur 90 euro bitte helfen sie mir ich möchte mein gewinn wieder zürück erstatten von denn

Es kann doch nicht von denn ganzen geld einfach nur 90euro bleiben

Die fotos hab ich drauf geladen was ich gewonnen habe

Dear Cali90,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue you’re facing with your winnings. To help us understand the situation better and mediate effectively with the casino, could you please provide us with some additional information?

• Did you use any bonus when playing, such as a welcome bonus, free spins, or other promotional offers? If yes, could you specify which bonus you used and the terms associated with it?
• Were there any wagering requirements or specific conditions tied to the bonus, such as withdrawal limits?

Your cooperation is crucial for us to proceed with the case and work towards resolving this issue. Without your input and detailed information, we won’t be able to assist you effectively.

If you have any relevant email communication, terms of the bonus, or additional screenshots, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.