Verde Casino - プレーヤーの入金はカジノ アカウントに入金されていません。

Hello, I deposited money on 14.10.23, a total of 200 Euros. It was debited from my account but not credited to me. Consequently, I contacted support, who told me I had to wait 72 hours, as it can take that long. When it was not credited after 72 hours, I contacted support again and they forwarded all documents with my deposit proofs to the finance department.

Since then, I've been fighting for my money. I'm always just pacified and told that everything is being processed. I don't believe that.

I want my money back.

Hallo ,Ich hatte am 14.10.23 Geld ei gezahlt, insgesamt 200 Euro, es wurde von meinem Konto abgebucht aber mir nicht gutgeschrieben. Darauf hin kontaktierte ich den Support, die sagten mir ich muss 72 h abwarten ,das kann so lange dauern ,als es nach 72h nicht drauf war ,kontaktierte ich nochmal den Support und sie gaben alle Dokumente mit meinen eingezahlten beweisen der finanzabteilung weiter.

Seitdem Kämpfe ich um mein Geld, ich werde immer nur getröstet, es ist alles in Bearbeitung. Ich glaube das nicht.

Ich möchte mein Geld

Dear antonellapische1908, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear antonellapische1908,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.