Verde Casino - 複数アカウントの疑いにより、プレーヤーの賞金は没収されました。

I am being accused of having two accounts, which is not true. Now my winnings are not being paid out and my account has been blocked .

Mir wird vorgeworfen 2 Accounts zu haben dieses stimmt nicht jetzt wird mein Gewinn nicht ausgezahlt und mein Account wurde gesperrt .

Dear dannemanntammy7186,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with the help of bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dannemanntammy7186

Please kindly let us know if you recognize the e-mail address tammy**86@hotmail.com ?

Please kindly confirm that you are using Samsung Galaxy S21 Ultra 5G at the casino.

Thank you for cooperation!

Best regards

Nobody has access to my email.

I have passed the KYC verification.

The winnings were earned without bonuses.

Niemand hat zugriff meine Email.

Ich habe die KYC Überprüfung bestanden.

Der Gewinn wurde ohne Boni erspielt.

Thank you for the reply to both parties.

Dear dannemanntammy7186,

Could you please respond to the questions of the casino representative regarding the email address and used mobile devices?

I play via Icecasino with the email tammy7186....

If this email is at verde Casino, I don't know why because I only play here via kai-uwe.... and I have never used these other emails.

Ich spiele über Icecasino mit der email tammy7186....

Falls diese email bei verde Casino besteht weis ich nicht wieso da ich hier nur über kai-uwe....spiele und ich fie andere email nie benutzt hab.

Dear Tomas,

We can confirm, that both accounts have a similar data, both have the depositing history, both used bonuses.

Kind regards

That's not true I want my winnings I didn't play through tammy7186!

Das stimmt nicht ich möchte meinen gewinn haben ich habe über tammy7186 nicht gespielt.!

Dear casino representative, please forward me the proof of your claims regarding the 2 accounts (matching personal information and bonus histories) to tomas@casino.guru

Hi, Tomas

Please find the proofs on your mailbox.

Kind regards

I apologize for the delayed response.

Dear dannemanntammy7186,

Unfortunately, the evidence from the casino points to the 2 accounts being created in November and April this year, with almost identical personal information, and bonuses being taken advantage of.

Under these circumstances we cannot continue with the resolution of your complaint and the complaint will be rejected as unjustified.

I am sorry we could not be of more help. Even though we couldn't help you on the occasion, please do not hesitate to contact us if you run into issues with any online casino in the future.