VeryWell Casino - プレイヤーの撤退が遅れています。

Made a deposit of 300 euro (even though I am based in the UK, the site took the deposit in euros) tried to play some games, got an error each time saying it had been detected that I was playing from a country they didn't accept wagers from, even though they insisted on live chat that they accepted players from the UK. As I could not play the games I requested my account be closed and my deposit refunded, which they said they would do. After verifying my account with numerous documents and photos of my card, abdcthem confirming my account was fully verified ( but closed) they repeatedly tell me my refund is being reviewed, but I have been waiting 10 days for them to refund me and they keep just telling me I have to wait.

Dear Jennystarr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you didn't manage to place any bets after you deposited?
• Did you activate any bonuses on top of your deposit?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

I didn't manage to play any games or make any bets, I requested account closure as soon as I discovered an issue and did not accept any free bets or promotions. I will forward the correspondence as requested.

Thanks, Jen

Thank you very much, Jennystarr, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Jennystarr for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask VeryWell Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their refund.

Thank you!

This has been resolved this morning

Dear Jennystarr,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter