Videoslots Casino ES - プレイヤーの出金が遅れている。

My issue is that I've been trying to withdraw funds through PayPal, but after a few hours, my request gets reverted, stating that it has been denied. I have never encountered this problem when withdrawing funds before. When I reached out to them, they advised me to use another withdrawal method due to ongoing issues with PayPal. However, when I tried to do so, it states that this method is not a "fifo" method. I have saved all the emails and chat conversations for reference. Lastly, they asked me to send a screenshot of the URL, which seems completely absurd to me.

Mi problema es que intento retirar mediante paypal y al cabo de unas horas me lo devuelven diciendo que ha sigo denegado,cuando yo nunca había tenido problemas con el retiro,.cuando me pongo en contacto con ellos me dicen que use otro método para retirar porque están teniendo problemas con paypal pero cuando lo intento me dice que ese método no es un método"fifo.tengo los correos y las conversaciones por el chat guardadas .y lo último me dicen que manden captura del URL,me parece un despropósito

Dear Sandiafresca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that they returned me to my game account. I have everything verified

El problema es que me han vuelto a devolver a mi cuenta de juego.tengo todo verificado

It's already resolved, money in my account

Ya está resuelto, dinero en mi cuenta

Dear Sandiafresca,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru