Voltslot Casino - プレイヤーは出金の遅れに直面しています。

Hello,

I´ have been verified (succesfully) and made a withdraw request on friday the 16th of june. In the terms and conditions it says that it would take 3 working days for them to process the request. I've chatted with them but it's a constant automatic respons by which they say they cant give a time frame since it's a first come and serve basis (handeld by financial department). So I said then you could see when my request will be handled since there should be a sort of list/ranking for handling the requests. Their reply is again that they cant give a time frame. I start to feel and think this whole site is a scam. But since my balance (won money) is quite high, I do want to withdraw my funds. Could you please help me with this matter?

Kind regards

Dear Mikedw93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear Mikedw93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.