Vulkan.bet Casino - プレイヤーが賞金を受け取れずにいます。

Hello, I never had problems with withdrawals at the casino, even now, and can keep withdrawing without any problem, and the casino already confirmed that they accepted the withdraw and its up to the payment provider, but the payment provider normally takes up to 2 minutes to couple hours. Now its more than 1 week, I can confirm that they got stucked by some reason, and it need to be checked by human person. So that why im reaching out. As i say, i am verified KYC, and already did withdrawals. I have no problem with the casino besides this. I like it and recomend, but I need someone to take a look and help me out. I also tried with small ammounts so maybe they come through faster, and sometimes it works.

Dear Tsxnami,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

the casino already confirmed that they accepted the withdraw and its up to the payment provider, but the payment provider normally takes up to 2 minutes to couple hours. Now its more than 1 week, I can confirm that it got stuck, and it need to be checked by human person. So that why im reaching out. As i say, i am verified KYC, and already did withdrawals. I have no problem with the casino besides this. I like and recomend it.

The casino very kindly offered me help today, I canceled all pending operations and I will try again, if I need help, I will let you know.

Muy amablemente el casino en el dia de hoy, me ofreció una ayuda, cancelé todas las operaciones pendientes e intentaré nuevamente, en caso de precisar ayuda, avisaré.

Dear Tsxnami,

Have you received your withdrawal from the casino yet?

Yes, when the days were over, without problems they offered me to cancel the withdrawals to try again and it was successful. It was my only problem, the rest, the casino seems very good to me.

I was able to remove everything. Thank you very much.

Si, al cumplirse los dias, sin problemas me ofrecieron cancelar los retiros para volver a intentarlo y fue exitoso. Fue mi unico problema, el resto, el casino me parece muy bueno.

Ya pude retirar todo. Muchas gracias.

Awesome news, Tsxnami. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.