Vulkan.bet Casino - プレイヤーが賞金を受け取れずにいます。

The Vulkanbet Casino is the last cough, I won 35000€ in this casino and when it came to the verification I uploaded all the desired data, then the verification department kept coming, this document is not correct please submit or upload it and if you do that did they keep coming you still need that and that . In the end it was about an old credit card that no longer existed and I informed the department of this at least 3-4 times in writing (by email). It went so far that suddenly all my money was gone. I wrote to the service staff every day for 2.5 weeks. At least 2-3 emails sent back and forth! I believe that there is a system to pull out the payout as long as possible!

Das Vulkanbet Casino ist der letzen Husten , ich habe in diesem Casino 35000€ gewonnen und als es an die Verifizierung ging habe ich alle gewünschte Daten hochgeladen , dann kam ständig von der Verifizierungsabteilung , diese Dokoment ist nicht richtig bitte nachtreichen oder hochladen und wenn man das gemacht hat kamen sie ständig das brauchen Sie noch und das . Am Schluss gingen es um eine alte Kreditkarte die nicht mehr existierte und das habe ich der Abteilung mindest 3-4 mal schriftlich ( per Mail) mitgeteilt . Das ging so weit bis mein ganzes Geld plötzlich weg war. Habe 2,5 Wochen täglich mit den Servicemitarbeitern und Mitarbeiterinnen geschrieben . Mindestens 2-3 Mails hin und her geschickt ! Ich glaube das es System hat , die Auszahlung solange wie möglich heraus zuziehen !

Dear Benutzername12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm still waiting and my account is still not verified. I asked today and they tell me that I should upload all the documents for the 7th time!!

Ich warte ja immer noch und meine Konto wurde immer noch nicht verifiziert . Habe heute nachgefragt und da sagt man mir das ich alle Dokoment zum 7 mal hochladen soll !!

Hello Benutzername12,

Firstly, I am very sorry to hear that you have had a bad experience on our website.

Secondly, you only have to provide proof that the card 512111******6315 (a successful deposit has been made from this card) belongs to you before the verification is completed. To do this, you need to provide a photo of both sides of the card, as well as a photo of you with the card. On the front part of the card number must be obscured so that only the first six and last four digits are visible. On the back, the CVV2 code (the three digits in the middle of the card) should be hidden. 

If I understand correctly, you no longer have this card. If this is the case, it is enough to provide any confirmation from the bank that this card belonged to you. Our verification department has emailed you again with more information about this request.

And thirdly, the money you claim to be missing was spent on gambling over several days in your typical device.

Thank you for your cooperation!

Best Regards,

Vulkan.bet

Dear Benutzername12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ladies and gentlemen from Vulkan Bet, again the two credit cards that you ask me for are no longer available! They have expired and I did not renew them at the bank! I also closed my credit card account there! I no longer have access to it! Furthermore, the 2 different banks do not give out any data to casinos because of data protection! I no longer have access to it! That means again for all employees I no longer have them and the tickets are no longer available! Did you finally get it !!

Sehr geehrte Damen und Herren von Vulkan Bet , nochmals die beiden Kreditkarte die sie von mir verlangen gibt es nicht mehr ! Sie sind abgelaufen und ich habe Sie bei der Bank nicht mehr verlängert ! Habe auch mein Kreditkartenkonto dort aufgelöst ! Ich habe da auch keinen Zugriff mehr ! Desweiteren geben die 2 unterschiedliche Banken wegen Datenschutz keine Daten an Spielcasinos raus ! Ich habe auch keinen Zugriff mehr darauf ! Das heißt nochmals für alle Mitarbeiter und Mitarbeiterinnen ich habe Sie nicht mehr und die Karten gibt es nicht mehr ! Haben Sie das endlich kapiert !!

That's not true ! If you had accepted that these credit cards no longer existed, I would have received all the money! The fact that I gambled it away is purely a protective claim on your part! That's the system your casino does there, that's why I gave you mega negative reviews everywhere!

Das stimmt nicht ! Hätten Sie es aktzeptiert das diese Kreditkarten nicht mehr existieren dann hätten ich das Ganze Geld schon bekommen! Das ich es verspielt habe ist eine reine Schutzbehauptung von Ihnen ! Das ist System was ihr Casino da macht deswegen habe ich Sie überall mega negative Bewertet !

Benutzername12, I am sorry, but if you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is anything else I could help you with, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

You know what, I thought they were trying for the player or account holder but you'd rather take the casino clerk's word for it than believe me! I assure you I haven't played anymore and my money was gone when I complained 1 day before! This casino is just…. Thank you and I will rate you too! A nice day

Wissen Sie was , ich dachte Die würden für den Spieler oder Kontoinhaber sich bemühen aber Sie verlassen sich lieber auf die Aussage der Casino Mitarbeiterin als mir zu glauben ! Ich versichere Ihnen das ich nicht mehr gespielt habe und mein Geld weg war als ich mich 1 Tag davor beschwert habe ! Diese Casino ist einfach nur …. Danke schön und auch ich werde Sie bewerten ! Einen schönen Tag

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.