Vulkan.bet Casino - プレイヤーのアカウントがブロックされました。

So this vulkan bet casino was giving out signup bonus after completing wagering they blocked me ,

After i asked for reason they only said u were involved in some activities not telling me what activity it was i am well aware about maximum terms that casinos have to my knowledge i didn't violate any of them they even blocked my friends account right after depositing

Dear fahcel998,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Do your friends share the IP address or household with you, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I had confirmed my email and phone number

And personal details name,dob,etc

I played slots beacuse bonus was restricted to it

No my friend lives couple miles away i met him in the playground and told him about this website he went straight to it completed wagering they told him to deposit in order to withdraw

Right after depositing they blocked him too

Thank you very much, fahcel998, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, fahcel998,

I am sorry to hear about your situation and I apologize for the delayed reply. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Vulkan.bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Vulkan.bet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and withdraw the winnings? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hello all

Dear fahcel998

Please complete the KYC in order to proceed with your case.

The account was unlocked. Also, please provide us with an account ID of your friend.

Kind regards

Dear Player,

Please kindly complete the KYC. In case the verification is successful - the money will be credited back.

Kind regards

Thank you both for the updates.

Dear fahcel998,

The situation was explained and your account has been unlocked. Can you please complete the verification process/KYC and let us know about the results?

Looking forward to hearing from you.

Dear vulkan.bet casino

As per your instructions

I went to complete my kyc i also got email regarding the document verification

They asked to provide my picture with id card and page on which my email and date written

And then asked me to deposit and upload a screenshot in the verification section so i did accordingly

And now my account has been verified but i haven't received my forfeited balance back yet

So, i want you to credit it back as soon as possible as i have done all the formalities now

My kyc verification has been successfull

So now it is your turn to deliver what has been stated by you earlier.

Regards and respect

I have got my winnings back and i have applied for withdrawal

I will update with the results therto

I contacted the live chat regarding my withdrawal they are telling me it will take 10days to process which in my openion is not normal dear vulkan.bet casino please help me me with my withdrawal

Hello

The withdrawal was created at 30.12.2022 10:59:18 (UTC)

The withdrawal was confirmed at 30.12.2022 13:16:09 (UTC)

We consider it "fast".

The rest - is the processing side, that is done on the payment provider's side.

Kind regards

Im sorry for the confusion

Actually i was told by the live chat that it will take that much time

I will be waiting for the rest of process

Thank you soo much casino guru thank you Branislav

Thank you patronela thank you vulkan.bet

And i would also like to Remind you about my friend he has also posted the complaint here on casino guru website

Thank you soo much everyone for helping me out

I have finnally received my withdrawal and my all problems have been resolved.

I hope you will also help my friend.

What great news!

Thank you, fahcel998, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you very much, Vulkan.bet Casino Team, for your cooperation and help.

Best regards,

Branislav, Casino.guru