Vulkan.bet Casino - 選手の退会が遅れました。

Hello,

I como to here to try get some support in this withdraw on this casino

Internal number of withdraw: "7b5cdd5f-6307-4379-a5bc-a6fa87abd971" of 400€ requested on day 15.03.2023, i dont receive money yet and casino not give the correct support!

In terms & condiction have 5 business days to withdraw money...

i will try have somo support here to receive my money because casino not support in anything, and say the issue is on the provider ...

casino have the responsability talk with provider and get dates to solve all sittuation, but support agents just say i need wait without timeline of resolution...

Dear carsix79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, Kristina

The Player does not have any active/pending withdrawal requests.

Regards

Dear andrecorreia432,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.