Vulkan.bet Casino - 選手の退場が遅れる。

Hello asdishv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino and sorry for the late answer. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus?

An usual first withdrawal from a casino may take up to 14 days after finishing the verification. If they really did experience some technical issues, I believe that it might take even longer.

Looking forward to your answer.

Regards,

Nick

Hello and thank you so much for your reply

The account was verified 27.05.2022. I have deposited about 2500 euros into my account this year and not used a bonus. As I said earlier I asked for my first withdrawal request 2. of august I think. Since then they have asked me to change the withdrawal method three times and then the time frame changes and the 14 day waiting time starts all over again. For example I had pending withdrawals from 5th. of august (8.250 euros) and another (4000 eruos) from the 17.th of august. On 22. of august I asked if my pending withdrawals from 5th of august was in progress and would be deposited into my bank account I was told it didn´´t work that way, I have to wait 14 days from the 17th of august - the latest withdrawal request would count.

Today my pending withdrawal at the amount of 9000 eruos from 22. of august were canceled (bank transfer) but pending withdrawals from 1.250 euros (bank card) from 17 th of august are still pending. (Spent 3750 because I was so pissed of and just wanted to gamble it all and then came into my sences and want to fight to get my money). So today I made another witdrawal request for the amount of 9000 euros into my bank card. This is the never ending story in withdrawals. Today I have 10.250 pending withdrawals and as usual the casino ask me to be patient and they say waiting reqquires self-discipline ... pifff

Regards

Asdis

.... I meant waiting withdrawals are 11.450 eruos if it makes andy difference

Regards

Asdis

Thank you asdishv for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello asdishv,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Vulkan.bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Vulkan.bet Casino,

Can you please provide an update on the status of the player's withdrawals?

Kind regards,

Adam

Hello all,

The Casino has confirmed all the withdrawal requests. We do hope that the player receives all the winnings.

Just in case the transactions get declined by any reason, we suggest using bank transfer or alternative withdrawal methods.

Dear asdishv

Would you like us to apply any gambling limit (just to make sure you do not lose the money)?

Kind regards

Thank you for your response, Vulkan.bet Casino.

Dear asdishv,

Please let us know when your payments have been received, or if there are any other developments.

Kind regards,

Adam

Hello all and thanks for the reply

I will let you know when my payments have received, it´´ s still pending. I have tried to use bank transfer twice since 3rd of august but it got declined so I will just wait and see if the payments go through this time

Kind regads

Asdishv

Hello, asdishv

According to our records, you've received all the funds.

Can you please kindly confirm that?

Thank you in advance!

Hello

I have not received any money/fund in my bank account. 7.450 eruos are still pending on my Vulkan account and 750 euros have been accepted for payment (As an operator from Vulkan told me) but I can´t see that amount on my payment history from my Vulkan.bet account. So I am still waiting to receive my funds

Regards

Asdis

Dear asdishv

We do apologize. You are right, the funds are still being processed by the payment provider. We are monitoring the situation.

Sorry for misleading.

Kind regards

Hello again

Once again my withdrawals were cancelled and I asked to make new ones, now bank transfer. Wednesday they told me that the funds had been successfully transfered. So I am a little bit lost how I can get the funds into my bank account

Best regards

Asdís

Hello asdishv,

Thank you for the update.

Dear Vulkan.bet Casino,

Can you provide further information about the situation and how the player should proceed?

Kind regards,

Adam

Dear asdishv

We are truly sorry for the delay with the withdrawals.

Currently, all the requests have been approved by the Casino and hope they will be finished in success.

Meanwhile, in case of the failed transaction, can you please let us know what alternative withdrawal methods are available for you within the cashier?

Thank you in advance!

Thank you for your response, Vulkan.bet Casino.

Dear asdishv,

Please provide an update on any progress with your withdrawals.

Kind regards,

Adam

Dear asdishv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

Got all of the money on my account two days ago so my problem is solved!!!

Thank you

Asdis HV.

Dear asdishv,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam