Vulkan Vegas Casino - プレイヤーが撤退プロセスに苦労している。

I don't know how to withdraw my winnings from Vulkan vegas it is my first time in this casino, I deposited 300 soles and I got 1090.88 soles playing and I have no option to withdraw, and I already verified what they asked me in K and c

Nose como retirar mis ganancias de Vulkan vegas es mi primera vez en este casino, deposité 300 soles y obtuve jugando 1090.88 soles y no tengo opción para retirar, y ya verifiqué lo que me pidieron en K y c

Dear Yomari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you finish the verification process in the casino? Could you please send some kind of proof that your account is fully verified? Did you use any bonus in the casino and if yes, is your wagering complete? Also please send me through every relevant communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

How can I know if my account is fully verified, as I repeat, it is the first time that I play in this casino

Como puedo saber di mi cuenta está totalmente verificada, como repito es la primera vez que juego en este casino

Hello,

Your account is verified, feel free to make a withdrawal request.

Kind regards

I can't withdraw no matter how hard I try, and the transfer doesn't want to accept my name

How do I withdraw?

no puedo retirar por más que lo intento, y en transferencia no quiere aceptar mi nombre

¿Como retiro?

Dear Vulkan Vegas,

Could you please give and advice to the player how to withdrawal or what might cause the issue? Thank you in advance for your help.

Dear Yomari

I do not see you contacting live support. Can you please kindly address the issues to them, they will assist.

Thank you in advance!

Kind regards

Vulkan, I have sent messages to the mail but I do not get a response

Vulkan, he enviado mensajes al correo pero no obtengo respuesta

Dear Yomari

You are pressing "Deposit" instead of "Withdraw" button.

Should you need assistance, please kindly contact live support

Best regards

I press withdraw but it asks me to use another method and if I use another it does not accept, I am trying in many ways and I do not get results

Presiono retirar pero me pide que use otro método y si uso otro no acepta, lo estoy intentando de muchas maneras y no obtengo resultados

Dear Yomari

Please kindly make a withdrawal request via Skrill. Thank you!

Kind regards

Dear Yomari,

Did you try to make the withdrawal through Skrill? Please let us know if it did work.

If it worked

Si funcionó

Dear Yomari,

Does it mean that you received your withdrawal already? Can we close the complaint as resolved or is there anything else we can help you with?

Dear Yomari,

Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

It has already been resolved, thank you very much, I was able to withdraw

Ya se resolvió muchas gracias ya pude retirar

Dear Yomari,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru