Vulkan Vegas Casino - プレイヤーが賞金を受け取れずにいます。

So I won first 30euroa and I was about to withdraw, but the balance always stays. This casino is forcing you to play with your winnings so they can get back the money. Was waiting for 3 days for my withdrawal and then I got an email asking some docs I uploaded and now again 2 days no answer. Don't play here

Dear senolismedolis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, senolismedolis

According to our records, the transaction was successfully completed at 10.11.2022 09:14:16 (UTC)

Can you kindly confirm?

Kind regards

Yep I got my withdrawal

Awesome news, senolismedolis. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.