Vulkan Vegas Casino - プレイヤーのお金が消えました。

It's a shitty casino had made 4000 euros in sales while I was playing these 4000 euros were just gone it was only 40 euros on it is an absolute fool of this casino

Es ist ein scheiß casino hatte 4000 euro umsatz gemacht während ich am spielen war waren  diese 4000 euro einfach weg es waren nur 40 euro drauf es ist eine absolute verarschung dieses casino

Dear Neslihan,

Thank you for submitting your complaint. I’m sorry to hear about what happened. In order to be able to help you, could you be more specific, please? Could you describe the whole situation in more detail?

Thank you in advance for a reply.

Best regards,

Kristina

I had free spins that I played, then I made the amount 35 times sales, so I made 4 thousand euros in sales and suddenly while I was playing, these 4 thousand euros were 40 euros. So I really think it's not correct that is sneaky and cheating what's going on

Ich hatte freispiele hab die gespielt dann habe ich den Betrag 35 mal Umsatz gemacht somit machte ich 4 tausend Euro Umsatz und auf einmal während ich am spielen war, waren diese 4 tausend Euro 40 Euro. Also ich finde es wirklich nicht korrekt das ist hinterhältig und Betrug was da abgeht

Dear Neslihan,

Thank you for your reply. This looks like those free spins had some maximum cashout, but we would  like to ask Vulkan Vegas Casino to comment on this case and clarify this situation.

I didn't even get to make a withdrawal. Nevertheless, you do not have to debit 3960 euros and leave 40 euros in the account. Either you pay it to my account or I will look for other ways and make sure that you are not allowed to run a casino online.

Noch nicht mal kam ich dazu eine auszahlungzu machen. Trotzdem muss man nicht 3960 euro abbuchen und 40 euro auf dem Konto lassen. Entweder zahlen die es mir auf meinem Konto oder ich werde andere wege suchen und dafür sorgen das die überhaupt kein casino online führen dürfen. 

Hello Neslihan, 

the casino needs your player's ID or an email address you used to log in, in order to locate your account. Could you please provide this information?

You know what I don't want to be crap that takes too long for me to get an answer and until this is settled but I will definitely write bad comments about this casino everywhere

Wisst ihr was habe kein bock mehr auf sein mist das dauert mir zu lange bis man eine antwort kriegt und bis das hier geregelt wird aber ich werde definitiv überall schlechte kommentare über diese casino schreiben

Dear Neslihan, 

Unless I know your nickname at VulkanVegas, I won't be able to assist you. 
if you are not willing to disclose it here, I kindly ask you to get authorized at VulkanVegas, and contact our live support, saying that you left a complaint at casino.guru, and kindly request to deliver the info to me (Alexander Nemilostivy). 

Or at least describe the bonus that had been used, we will provide you with the detailed T&C immediately!


Best regards,
Alex 

Dear Neslihan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.